Refund and Returns Policy
Effective Date: December 13, 2024
Fleximavel is committed to ensuring customer satisfaction. This Refund and Returns Policy explains your rights and the procedures for requesting refunds or returns for purchases made through https://fleximavel.com.
1. Return Eligibility
Products must be returned within 30 days of receipt.
Items should be in original packaging, unused, and in resaleable condition.
A proof of purchase is required for all returns.
2. Non-Returnable Items
Customized or personalized products.
Gift cards.
Clearance or final sale items.
3. Refund Process
Refunds are processed within 7-10 business days upon receipt of returned items.
Refunds are issued to the original payment method. If unavailable, store credit will be offered.
Shipping costs are non-refundable unless the issue was due to our error.
4. Initiating a Return
Contact returns@fleximavel.com with your order details.
Send the item to the return address provided. Customers are responsible for return shipping fees unless stated otherwise.
5. Damaged or Defective Items If you receive a defective or damaged product, notify us within 7 days for a replacement or full refund.
Contact: Fleximavel
Phone: 804-553-1830
Email: returns@fleximavel.com